A direct line to the people who build Psygil.
Tell us what happened. The form below routes to support@psygil.com and a human replies. License activation, installer failures, billing, and bug reports are all routed the same way. Forensic clinicians have a dedicated fast path for anything that blocks a report signature.
What you can expect, by tier
Targets are measured during support hours. Critical issues are activation failures, signature failures, and anything blocking a report from being written or filed. General issues are bugs, questions, and feature requests.
| Tier | Critical | General | Channel |
|---|---|---|---|
| Solo | 1 business day | 2 business days | |
| Practice | 4 business hours | 1 business day | Email, video on request |
| Enterprise | 2 business hours | 1 business day | Email, dedicated technical contact |
| Evaluating | Best effort | Best effort |
Response means a human has read your ticket and replied, not that the issue is resolved. Fix time depends on severity and reproducibility. Full terms are on the Support Policy.
Interested in the v1.1 beta? Join the beta waitlist from the download page.
Tell us what you need.
Do not include protected health information (PHI) in the message.
For privacy reasons, keep patient names, dates of birth, case file content, and other identifying details out of the description. If PHI is necessary to reproduce an issue, we will arrange a separate channel. Practice and Enterprise customers with a signed BAA may include limited PHI; see the HIPAA notice.
If the form is unavailable, email support@psygil.com directly. Security issues should go to security@psygil.com.